Shipping policy

At LovLum, we aim to make the journey from our collection to your home as smooth and reliable as possible.

This Shipping Policy applies to orders placed through www.lovlum.com and is operated by Neofren LLC.

Shipping availability, delivery estimates and applicable shipping charges may vary depending on the product, destination and fulfillment location.

Once your order is successfully placed, it enters our fulfillment process. Orders are reviewed, prepared and dispatched as quickly as possible.

Processing time may vary depending on product availability, order volume, fulfillment location and other operational factors.

LovLum works with multiple fulfillment locations and trusted logistics partners to serve customers efficiently across different regions.

The fulfillment location used for your order depends on product availability, destination and logistics efficiency. An order may therefore ship from a location different from your billing or delivery country.

Delivery times vary depending on the destination, product availability, fulfillment location and carrier. Our estimated delivery times are:

Delivery estimates are provided in business days and begin once the order has been processed and dispatched. Weekends and public holidays are not included.

Delivery times may occasionally be affected by circumstances outside our direct control, including:

• Carrier or logistics delays
• Severe weather conditions
• Customs processing
• Public holidays
• High seasonal shipping volumes
• Incorrect or incomplete delivery information
• Remote or restricted delivery locations

LovLum offers free shipping to the United States, Canada, United Kingdom and European Union.

For destinations outside these regions, international shipping charges may apply. The applicable shipping cost depends on the destination, product, package dimensions, fulfillment location and available shipping method.

Any applicable shipping charge will be displayed at checkout before payment is completed.

Where tracking is available, tracking information will be sent after your order has been dispatched.

You can also check the latest available status of your shipment through our Track Your Order page.

Please allow some time after dispatch for the carrier's tracking system to register and display the first shipment update.

If your order contains multiple products, the items may occasionally be shipped separately.

This may happen when products are stored at different fulfillment locations or become ready for dispatch at different times.

In these circumstances, you may receive:

• More than one parcel
• Separate tracking numbers
• Deliveries arriving on different dates

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, contact us immediately at care@lovlum.com .

If a shipment is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be dispatched again.

Most orders arrive within the estimated delivery window, but unexpected delays can occasionally occur.

If your shipment appears delayed, please first review the latest tracking information. If the tracking information does not resolve the issue, contact our support team and we will investigate the shipment with the carrier or fulfillment partner where appropriate.

If an order cannot be fulfilled or experiences a significant shipping delay, we will work with you toward an appropriate resolution, which may include continued delivery, replacement, cancellation or refund depending on the circumstances.

Orders shipped internationally may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Where such charges are not already included in the amount collected at checkout, they may be assessed separately by local authorities or the shipping carrier.

Customs requirements, tax rates and import charges vary by country. LovLum does not control customs processing times or charges imposed independently by government authorities.

We take care to ensure your order is appropriately prepared for shipment. If your parcel arrives damaged, broken or defective, please contact us as soon as possible.

Please provide:

• Your order number
• Clear photos of the damaged product
• Photos of the outer and inner packaging
• A short description of the damage

Damage and defect claims are handled in accordance with our Return & Cancellation Policy .

If you have any questions about your shipment, delivery estimate or this Shipping Policy, please contact our team. We aim to respond to all enquiries within 24 hours.